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Find answers to common questions about vehicle checks, reports, and everything in between.

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Getting Started

Finance Checks

Stolen Vehicle Checks

Write-Off Categories

MOT & Mileage

Your Report

Payments & Refunds

Data & Accuracy

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Can't find what you're looking for? Our support team is here to help with any questions about your vehicle check.

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How can we help?

Getting Started

What is a vehicle history check?

How do I run a vehicle check?

How long does it take to get my report?

What's the difference between free and paid checks?

Finance Checks

What is an outstanding finance check?

How common is outstanding finance?

What should I do if finance is showing?

Are all finance agreements recorded?

Stolen Vehicle Checks

What stolen checks do you perform?

How many stolen cars are identified?

What happens if a car is flagged as stolen?

Can a stolen vehicle be removed from the register?

Write-Off Categories

What are write-off categories?

Can I buy a Category S or N vehicle?

Why might a write-off not show on my report?

How many cars have been written off?

MOT & Mileage

What does the MOT history show?

What is mileage clocking?

How do you detect mileage discrepancies?

Is the MOT check free?

Your Report

How do I access my report?

Can I share my report with others?

How long is a report valid?

What if some data is missing from my report?

Payments & Refunds

How much does a full report cost?

What payment methods do you accept?

Can I get a refund?

Is my payment information secure?

Data & Accuracy

Where does your data come from?

Is the data guaranteed to be accurate?

Do you offer a data guarantee?

Can you check vehicles from outside the UK?

Why doesn't the report show the owner's name?

Still need help?